Last Updated: 18/04/2025
At HostBrother, we take pride in providing fast and reliable hosting services. This Service Delivery Policy outlines how and when services are provisioned after successful payment and account verification.
To ensure the safety and integrity of our platform, all new customers must verify their email address after account creation or first purchase. Services will only be provisioned once this verification is complete.
We strive for rapid deployment of services, so you can get started as quickly as possible. Estimated delivery times after successful payment and email verification are as follows:
Service Type - Estimated Delivery Time
Shared Hosting - Instant (within 1–2 minutes)
Business Hosting - Instant (within 1–2 minutes)
Reseller Hosting - Up to 30 minutes
Unmanaged VPS Hosting - Within 2–5 minutes
Managed VPS Hosting - 2 to 6 hours (depending on configuration)
⏳ Note: Custom configurations, high resource allocations, or bulk orders may require additional time. If there's any expected delay, our team will notify you promptly.
All services are delivered digitally. Once your hosting service is active, you will receive a confirmation email containing:
Login credentials
Service access URL
Control panel details (e.g., cPanel, WHM)
DNS setup information (if required)
You can also view all active services and related details in your HostBrother Client Area.
No service will be provisioned until payment is successfully processed and verified. Orders marked as pending or flagged for review will remain on hold until the issue is resolved.
If you do not receive your service within the expected delivery timeframe, please contact our support team immediately by creating a ticket through your client area or emailing us at [email protected].
We’re available 24/7 and always happy to help.
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