Our Commitment to a Safe & Fair Online Environment
At HostBrother, we are dedicated to maintaining a secure, respectful, and reliable hosting platform for all our users and the wider internet community. We take reports of abuse originating from our network very seriously and investigate every claim diligently. Your cooperation helps us ensure a positive digital experience for everyone.
Your Responsibilities
To help us maintain a secure environment, we kindly ask our users to adhere to the following responsibilities:
- Secure Your Credentials: Use strong, unique passwords for your account and services. Do not share your login details with anyone. Regularly update your passwords.
- Keep Software Updated: Ensure that any software, scripts, CMS (like WordPress, Joomla), themes, and plugins installed on your hosting account are kept up-to-date with the latest security patches.
- Monitor Your Account: Regularly monitor your account and website for any suspicious activity or unauthorized access. Report any concerns to us immediately.
- Comply with Laws: Ensure that all content and activities on your account comply with applicable local, national, and international laws, as well as our Terms of Service.
- Prevent Misuse: Take reasonable precautions to prevent your account from being used for abusive activities, even if unintentional (e.g., securing forms to prevent spam).
Our Proactive Approach
We don't just wait for abuse reports. HostBrother actively employs advanced network monitoring systems and robust security protocols to identify and mitigate potential threats. Our commitment includes continuous system hardening and staying updated with the latest security best practices to protect our users and network integrity.
What Constitutes Abuse?
Abuse can take many forms. The following activities are strictly prohibited on our network and services:
Spam & Unsolicited Emails
Distributing unsolicited bulk email (UBE), commercial or otherwise.
Phishing & Fraud
Hosting sites or sending communications designed to deceive and steal sensitive information.
Malware & Viruses
Distributing or hosting malicious software, trojans, ransomware, or other harmful code.
Network Attacks (DDoS)
Initiating or participating in Denial of Service (DoS/DDoS) attacks or other network exploits.
Illegal Content & Activities
Hosting or promoting content that violates local, national, or international laws.
Copyright Infringement
Unauthorized hosting or distribution of copyrighted materials (DMCA violations).
Child Exploitation Material
Zero tolerance. Any content involving child abuse will result in immediate termination and reporting to authorities.
Hacking & Unauthorized Access
Attempting to breach or compromise the security of any system, network, or account.
Excessive Resource Abuse
Overutilization of server resources that negatively impacts other users or service stability.
Consequences of Violations
Violations of this Abuse Policy or our Terms of Service may result in one or more of the following actions, at HostBrother's discretion:
- Warning: Issuance of a formal warning regarding the violation.
- Content Removal: Removal of offending content from your account.
- Service Suspension: Temporary suspension of access to your services.
- Service Termination: Permanent termination of your account and services, with or without prior notice for severe violations.
- Legal Action: Reporting to relevant law enforcement authorities and/or pursuit of civil remedies if the violation involves illegal activities or causes damages to HostBrother or others.
The severity and nature of the violation will determine the course of action. Repeat offenses will typically result in more severe penalties.
Why Reporting Abuse Matters
Protects Users
Helps safeguard individuals from scams, malware, and harmful content.
Maintains Integrity
Ensures the internet remains a reliable and trustworthy resource for everyone.
Upholds Our Standards
Allows us to enforce our terms of service and maintain a high-quality network.
Your Report's Journey
Here's a simplified overview of what happens after you submit an abuse report:
1. Report Received
Your detailed report is logged, and you'll typically receive an acknowledgement.
2. Investigation
Our dedicated abuse team thoroughly reviews and investigates the claim.
3. Action & Resolution
Appropriate action is taken based on our findings, and we aim to notify you where possible.
How to Report Abuse
If you encounter any activity originating from our network that you believe violates this policy, please notify our dedicated abuse team immediately.
Report Abuse Via Email:
[email protected]To expedite our investigation, please include:
- The offending domain name or IP address.
- A detailed description of the abusive activity.
- Date(s) and time(s) of the incident (including timezone).
- Any relevant evidence: logs, screenshots, email headers (for spam).
The more comprehensive your report, the faster and more effectively we can address the issue. Anonymous reports lacking sufficient detail may be difficult to investigate.
Our Detailed Response Process
We are committed to a transparent and timely response. Here's a more detailed look at what you can expect:
Acknowledgement
You will typically receive an automated acknowledgement of your report shortly after submission, confirming we've received your information.
Action & Resolution
Based on our findings and the severity of the violation, we will take appropriate action. This can range from issuing a warning to the offending party, to content removal, service suspension, or permanent account termination in line with our policies.
Confidentiality & Notification
We handle all reports with strict discretion. While we aim to notify you of the general outcome, please understand that due to customer privacy obligations and legal constraints, we may be limited in the specific details we can share about actions taken against another customer's account.
Response Time: We strive to address all reports within 24-48 business hours, though complex cases or high volumes may require additional time. Critical issues like child exploitation or active network attacks are always prioritized and handled with utmost urgency.
Important: Scope of This Channel
This abuse reporting channel is specifically for violations of our Acceptable Use Policy (AUP) originating from the HostBrother network. For general customer service, billing inquiries, technical support, or sales questions, please use the appropriate channels available on our main website or client portal. Misdirected reports can unfortunately delay responses for genuine abuse cases.
Legal & Law Enforcement
HostBrother cooperates fully with law enforcement agencies. For official legal requests or subpoenas, please provide valid documentation and direct your inquiries to our legal department.
Contact Legal DepartmentPolicy Updates & Revisions
HostBrother reserves the right to modify, amend, or update this Abuse Policy at any time, without prior notice, to reflect changes in legal requirements, industry best practices, or our services. We encourage you to review this policy periodically to stay informed about how we are protecting our network and users.
Any significant changes to this policy will be communicated to our users through a notice on our website, via email, or other appropriate channels. Your continued use of HostBrother's services after any such modifications constitutes your acceptance of the new policy.
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