Cancellation and Refund

Cancellation and Refund Policy

Last Updated: 18/04/2025

1. Refund Policy

At HostBrother, we value customer satisfaction and strive to deliver reliable, licensed, and high-performance hosting services. If you’re not fully satisfied with your purchase, our refund policy is designed to be fair, transparent, and easy to understand.

2. ✅ Services Eligible for Refund

Refunds are available for the following services:

• Shared Hosting
• Business Hosting
• VPS Hosting
• Reseller Hosting

Please note:
Licenses and add-ons purchased separately (e.g., cPanel, LiteSpeed, WHMCS, etc.) are non-refundable.
Domain registrations, renewals, and SSL certificates are also non-refundable, in line with registrar and certificate authority policies.

3. 📅 Refund Window

Billing Cycle - Refund Period

Monthly / Quarterly - 7 Days

Semi-Annually / Annually - 45 Days

You are eligible for a full refund if your refund request falls within the applicable refund window.

4. 💸 Refund Process

To request a refund:
Log in to your client area.
Open a support ticket with the subject line "Refund Request".
Include your service name and reason for the request.
Our support team will process valid refund requests within 3–7 business days.

5. ⚠️ Important Conditions

Refunds are only applicable to first-time purchases of eligible services. Renewals or second-time purchases of the same service are not covered.

If a service is suspended or terminated due to violation of our Terms of Service or Acceptable Use Policy, a prorated refund will be issued for the unused period.

No cancellation or processing fees will be deducted from your refund.

6. ❌ Non-Refundable Items

• Domain names (registration, renewal, transfer)
• SSL certificates
• Software licenses (e.g., cPanel, LiteSpeed, etc.)
• Any add-ons not part of the base hosting package

7. 🙋 Questions?

We’re here to help. If you have any doubts about this policy or need help with your refund request, feel free to contact our support team.